All of our items are carefully inspected and packed to make sure they reach you in their original condition, shipped with the best shipping option, regardless of where you live. We ship all confirmed orders within 1-3 business days latest except Swedish Bank holidays.

For any inquiries on your package, we kindly ask that you contact the shipping partner with your tracking number and only email us after you have been in touch with them.

Sweden: DHL Freight & Bara Posten (upon request)

International orders: FedEx, UPS, DHL Freight & Postnord

We offer multiple delivery services (all premium, including FedEx, UPS, DHL) for each region at different price levels.

The base shipping costs are as follows and is contingent on the carrier and service you choose (home vs. pick up location, expedited etc.)

Sweden: 69 SEK
EU, Norway & Switzerland: ±15 EUR
UK: ±15 GBP
Rest of the World: ±20 USD

Typical delivery timelines for packages are:

Sweden: 1 – 3 business days
Europe: 3 – 8 business days
Rest of the world: 5 – 10 business days

Due to Covid–19, the ongoing war and other macro issues right now, some delivery services have been affected and are experiencing delays, especially with the local delivery partners for non-Sweden deliveries.

If you wish to get your package delivered faster we are happy to assist you with FedEx Express shipment or local Stockholm carrier Bara Posten (Ryska Posten) with an additional fee.

UK & Norway - all taxes, duties and charges are included

All other countries besides Norway - The Products are sold ex custom duties, taxes and other charges in the country of destination. It is the responsibility of the Customer to investigate and pay all such duties, taxes and charges.

If your order is not collected and returned to our warehouse, Ilouity reserves the right to charge an additional fee of 15 EUR to cover shipping and processing costs.

If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 50 USD/40 GBP will be charged at return.

You can process your return via our returns portal here. Please refer to our returns policy for the condition of your return, the return and processing timelines.

ILOUITY is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control. Specifically for any shipments with local post, kindly contact PostNord with your tracking number for any inquiries as we take no responsibilities for tracking down any lost or delayed packages. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.