Summer Sale - 20% on selected styles

TAXES & DUTIES INCLUDED FOR THE EU, UK, NORWAY AND THE USA

Shipping policy

General

All of our items are carefully inspected and packed to make sure they reach you in their original condition, shipped with the best shipping option, regardless of where you live. We aim to ship all confirmed orders (except pre-orders) within 1-3 business days latest except Swedish Bank holidays. 

Shipping partners:

Sweden: DHL, Fedex, UPS and free pickup at our Stockholm Store. 

International orders: UPS, Fedex, DHL and Local Postal home deliveries.

How much does shipping cost?

  • Sweden: Free pickup in Stockholm. DHL Servicepoint  starting from 79 SEK 
  • EU: Options starting from 79 SEK 
  • Norway & Switzerland: Starting from 149 SEK 
  • UK: Starting from 89 SEK 
  • US: 350 SEK ( approx 35 USD)
  • Rest of the World: Starting from 300 SEK 

For any inquiries on your package, we kindly ask that you contact the shipping partner with your tracking number and only email us after you have been in touch with them. 

How soon will I get my order?

Typical delivery timelines for packages are: 

  • Sweden: 1 – 3 business days 
  • Europe: 2 – 5 business days
  • US: 4-6 business days (may be delays due to customs)
  • UK: 4-6 business days (may be delays due to customs)
  • Rest of the world: 4 – 10 business days

Due to Covid–19, the ongoing war and other macro issues right now, some delivery services have been affected and are experiencing delays, especially with the local delivery partners for non-Sweden deliveries. 

If you wish to get your package delivered faster we are happy to assist you with FedEx Express shipment or local Stockholm carrier Bara Posten (Ryska Posten) with an additional fee.

Taxes, duties & charges

US, European Union, UK & Norway - all taxes, duties and charges are included

All other countries besides US, EU, Norway & United Kingdom - The Products are sold ex custom duties, taxes and other charges in the country of destination. It is the responsibility of the Customer to investigate and pay all such duties, taxes and charges. 

Lost & missing parcels

ILOUITY is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control. Specifically for any shipments with local post, kindly contact the freight company with your tracking number for any inquiries as we take no responsibilities for tracking down any lost or delayed packages. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.