To be eligible for a return, your item must be

• in the same condition that you received it in,
• unused, with tags on the original location and in it's original packaging,
• in resell-able condition
• should not have any strong perfume, cigarette etc. smells or any stains (deodorant and body cream included) 
• unwashed.
  
• Receipt or proof of purchase

Returns that do not meet our return policy will not be refunded and will be sent back to the customer with an additional shipping fee. 

Further note that any returns that come back as unopened packages or packages that are refused at delivery by the customer, will be charged double return fees. We are saddened by the consumer habits and waste that this causes, and hope to discourage by implementing this rule.

The price at time of purchase is final and we honour our campaign periods. We are unable to offer or make any price adjustments/price matching on items purchased at full price that later go on sale, or for items on sale that are later available for further reductions.

Sweden: 69 SEK
EU, UK, Norway & Switzerland: 15 EUR
US: 20 USD
Rest of the World: 20 USD

For other countries where we cannot provide a return shipping label, we ask that you kindly ship your package at your own cost with your choice of carrier - and highly recommend a tracking ID to be shared with us at hello@ilouity.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We'd appreciate a photo of any defects as soon as you notice it so we can evaluate faster. 

If your order is not collected and returned to our warehouse, Ilouity reserves the right to charge an additional fee of 20 EUR to cover shipping and processing costs.

If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 50 USD/40 GBP will be charged at return.

Certain types of items cannot be returned, like products missing the original tag or show clear signs of use. We also cannot accept returns on sale items or gift cards.