Returns & Refunds
Returns
We hope you love your ILOUITY pieces. If something isn’t quite right, you have 14 days from receiving your order to return your items.
To be eligible for a return, items must be:
- Unworn and in their original condition
- Free from stains, marks, makeup, or other signs of wear
- Free from perfume or strong scents
- Returned with all original tags attached
- Returned in the original packaging
For sustainability and cost reasons, we kindly ask that you pack your return with minimal excess air space and use appropriately sized packaging. This helps us reduce unnecessary transportation and packaging waste.
Sweden & Norway
Register your return here.
For customers in Sweden and Norway, we offer a return service through PostNord.
Once you register your return, you will receive a QR code to use at a PostNord service point.
Return Fee (SE): 110 SEK
Return Fee (NO): 16 EUR
EU
Register your return here.
For customers from the rest of EU, we offer a return service through DPD.
Once you register your return, you will receive a digital label which you print and attached on you return parcel and hand in at nearest DPD drop off point.
Return Fee: 16 EUR
UK and US
Register your return here.
For customers from the UK and US, we offer a return service through UPS.
Once you register your return, you will receive a digital label which you print and attached on you return parcel and hand in at nearest UPS service point.
Return Fee: 20 GBP / 30 USD
International (incl. Switzerland)
For customers from the rest of the world, you are responsible for arranging and paying for your return. Contact hello@ilouity.com to get additional information regarding tull id, necessary for your return shipment.
To make your life easier, we offer you the opportunity to book the shipping via our return portal available here where you get to pay for the shipment yourself.
If you’d like to book this manually elsewhere, please use the following return shipment adress: Ilouity c/o LINK Logistics, Hästhagsvägen 14, 194 52 Upplands Väsby, Sweden
Returns must be sent using a trackable shipping service with proof of delivery. Please keep your tracking information and proof of delivery until your return has been received and processed by ILOUITY.
No return fee will be deducted from your refund. As you arrange and pay for the return shipping yourself, the full refund amount for the returned items will be issued once your return has been received and approved.
ILOUITY is not responsible for returns that are lost or damaged in transit when arranged independently by the customer.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 30 business days for the refund to appear in your account after your return has been processed.
Items that do not meet our return conditions may be refused and sent back to the customer.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We'd appreciate a photo of any defects as soon as you notice it so we can evaluate faster.
Exceptions / non-returnable items: Certain types of items cannot be returned, like products missing the original tag or show clear signs of use. We also cannot accept returns on sale items or gift cards.
Refused delivery:If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
Warranty & Claims (Sweden Only): Customers in Sweden are entitled to a 3-year statutory warranty (reklamationsrätt) under the Swedish Consumer Purchase Act. This right applies to defects that can be traced back to the original manufacturing or production of the product.
If you believe your item is defective, please contact us as soon as possible and provide your order number along with a description of the issue. We will assess the claim in accordance with applicable consumer protection laws and offer a suitable remedy, such as repair, replacement, price reduction.
