Shipping policy

General

All of our items are carefully inspected and packed to make sure they reach you in their original condition, shipped with the best shipping option, regardless of where you live. We ship all confirmed orders within 1-2 business days latest. If you place an order on Friday (after 11.00 CET) – Sunday, we will ship your package on Monday morning. We ship our orders traceable and insured with PostNord. We offer four flat rate shipping services on our current collections. We can ship express for an extra fee, contact us if you want more information and if you want to arrange the express shipping or want us to ship with another carrier - e.g. DHL, UPS etc. 

How much does shipping cost?

  • Sweden: Free shipping
  • Europe: 150 SEK (~15 Euros)
  • Rest of the World: 299 SEK (~27 Euros)

How soon will I get my order?

Typical delivery timelines for packages are: 

  • Sweden: 2 – 4 business days 
  • Europe: 5 – 8 business days
  • Rest of the world: 7 – 10 business days

Due to Covid–19, the ongoing war and other macro issues right now, some delivery services have been affected and are experiencing delays, especially with the local delivery partners for non-Sweden deliveries. Please ensure your local postal service is operating fully before committing to purchase.

Taxes / Duties/ Charges 

The Products are sold ex custom duties, taxes and other charges in the country of destination. It is the responsibility of the Customer to investigate and pay all such duties, taxes and charges. 

Lost / missing parcels 

ILOUITY is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.