Shipping policy

General

All of our items are carefully inspected and packed to make sure they reach you in their original condition, shipped with the best shipping option, regardless of where you live. We ship all confirmed orders within 1-2 business days latest. If you place an order on Friday (after 11.00 CET) – Sunday, we will ship your package on Monday morning.

Shipping Partners:

Sweden: Postnord Recommended Letter

International orders: FedEx

How much does shipping cost?

Sweden: Free shipping
EU, Norway & Switzerland: 150 SEK (~15 Euros)
UK: 250 SEK (~25 Euros)
Rest of the World: 299 SEK (~27 Euros)

How soon will I get my order?

Typical delivery timelines for packages are:

Sweden: 1 – 3 business days
Europe: 3 – 8 business days
Rest of the world: 5 – 10 business days

Due to Covid–19, the ongoing war and other macro issues right now, some delivery services have been affected and are experiencing delays, especially with the local delivery partners for non-Sweden deliveries.

If you wish to get your package delivered faster we are happy to assist you with FedEx Express shipment or local Stockholm carrier Bara Posten (Ryska Posten) with an additional fee.

Taxes / Duties/ Charges

The Products are sold ex custom duties, taxes and other charges in the country of destination. It is the responsibility of the Customer to investigate and pay all such duties, taxes and charges.

Lost / missing parcels

ILOUITY is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.